Social Currency

Editor's Note: A version of this post originally appeared at the ASU Lodestar Center Blog as part of their Research Friday series.

In our professional and personal lives, we are all asked to take a dozen or more surveys every year.  At work, I receive email surveys on everything from how we use social media to how we like the services of our vendors.   At home, I get opinion questionnaires from organizations ranging from political parties to movie ticket vendors.

Being the recipient of so many surveys, I pick and choose which I respond to.  No doubt you do as well.  As NFF embarks on its fourth annual nonprofit State of the Sector Survey, I hope you will choose to spend a few minutes of your valuable and busy work time responding to ours.  Here’s why.

Nonprofits are our social safety net, particularly now, during the hard times our country continues to experience.  They help and enrich people and communities, some of whom face dire health, housing, or food access circumstances.  Yet many of the nonprofits that we rely on for a just and vibrant society are themselves in dire circumstances.  Revenue is down, particularly from government funders, while service demand is up (77%  saw a rise in service demand last year, on top of increases in service demand in previous years). 

As we’ve seen with the rise in democratic political movements across the globe

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UPDATE 8/18/2011:  The New Jersey Division of Consumer Affairs has informed the NJ Center for Nonprofits that it will not pursue its donor designation Pre-Proposal #2011-001 as a formal regulation. 

We are grateful to Director Thomas A. Calcagni of the NJ Division of Consumer Affairs for his decision, as well as to the NJ Center for Nonprofits for its attention, advocacy and leadership on the issue.  And we’re in good company - many, many other organizations both local and national shared comments with the state, such as the National Council of Nonprofits, AFP, the NJ State Association of Jewish Federations, and the Association of Direct Response Fund Raising Counsel,  just to name a few on this collaborative effort.  Thanks to all!  

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You may have heard that the New Jersey Division of Consumer Affairs recently released a “pre-proposal” that would require nonprofits that raise $250,000 or more a year to notify and give donors in phone, electronic or written solicitations an opportunity to designate or “earmark” contributions for particular programs, reminding them that contributions not “earmarked” for program may be used for administrative and fundraising expenses.  The New Jersey Center for Nonprofits has done a fantastic job of getting the word out about this important pre-proposal and calling for a response.  With Phil’s recent posts on the need to go beyond compliance metrics in mind, and the many things we’ve learned from our nonprofit clients, the NFF team in NJ had to weigh in with our concerns as well.

Our full public comment is available here.  Here are some of the highlights:

  • Administrative Costs are Not Bad:  By requiring charities to essentially encourage donors to make restricted program donations, the pre-proposal presents a view that administrative and fundraising expenses are tangential or optional for nonprofit organizations.  Rather than siphoning away program funds, administrative costs build the capacity of the organization to function effectively – and better deliver programming.  Without an infrastructure to pay bills for facility costs, management staff, insurance, and other administrative necessities, programs can’t exist.  While it shouldn’t overshadow programs, fundraising is a necessary expense – a subsidy business – that most nonprofits must use to generate the revenue they need to deliver on mission. 
  • Nonprofits Can’t Survive on Restricted Funds Alone:  While one might expect that restricting additional donations would increase compliance and lead to program success, it can perversely create financial challenges that can harm charities’ overall ability to survive, thrive and deliver on their mission.  We at NFF have worked with a significant number of nonprofits that receive restricted program funds but lack sufficient unrestricted resources to support essential overhead costs.  Especially in an economic climate where funds are scarce – in our recent NJ nonprofit survey, almost one-third of respondents reported having only enough cash available to pay 30 days or less of expenses – unrestricted funds are vital for staying in business. 
  • Compliance Does Not Equal Impact:  At heart, we think the goal of this pre-proposal is to help donors understand the use of their dollars to maximize impact (following a successful crackdown on certain telemarketing charities with deceptive fundraising practices).  Not to mention that the vast majority of nonprofits are truthful and incredibly dedicated to the causes they serve, the conversation on funding impact is one of the most important and robust in our sector, from Social Impact Bonds and Pay For Success Project to different types of capital.  With a focus on restricted program expenses, this pre-proposal fails to incorporate new insights and lessons learned.  We have found that a focus on financial compliance alone – for example, what percentage of dollars goes to program vs. administrative needs – does not ensure an organization’s effectiveness in delivering on its mission.  There are so many better ideas out there to draw on to maximize and communicate impact and maintain trust.

We hope the Division will reconsider its approach.  We’ll be following the situation closely. 

Recently, a nonprofit leader who was considering whether to take the NFF State of the Sector survey asked us: “So how do you use these results, anyway?”  Good question.  And the (unspoken) question behind the question is an equally valid one: “I’m busy running an organization that provides valuable services in the community.  Why is it important for me to take time away from that to fill out this survey?”

Our survey is discussed widely by a variety of stakeholders in the months following the release of the results, and our hope is (and experience shows) that funders use the information to improve their awareness of, and ability to respond to, the sector’s needs. We also hope (and have witnessed) that nonprofits use the results as a broad benchmark for their own experiences, to understand that they are not alone in what they are experiencing, and to relate their own financial situation and actions to the wider sector.

So how do we tell the world about the survey results?  They’re only useful if people know about them!  First, we issue a national press release about the survey results.  In each of the past two years, the results drew the attention of national mainstream and philanthropic press, and, in nonprofit sector blogs, served as a basic touchstone for discussions about trends in the sector.   In short, the survey serves as a bellwether for the sector’s health, raising widespread awareness of major challenges like cash shortages, deficits, and the need to make difficult financial decisions.

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