Social Currency

Last week, my colleague Emily Upstill wrote about the need for nonprofits to “right size” their mission in order to better communicate what they can (and can’t) realistically accomplish. This post focuses particularly on the issue of funding your nonprofit’s investment in data collection and outcomes measurement. What are the financial implications for nonprofits dealing with the pressure to measure and report outcomes? 

First, how did we get here? 

The language of “investment” is inaugurating a paradigm shift for nonprofits. As the philanthropic sector continues to evolve, charitable giving is adopting a Wall Street lexicon—and this trend will only intensify as nonprofits compete for diminished resources to serve increased needs. Foundations produce logic models asking grantees to demonstrate their long-term outcomes and impact while venture philanthropists and social entrepreneurs encourage “informed donors” to ask about their contribution’s return on investment. 

In the most clear-cut example, Social Impact Bonds (also known as Pay for Success Projects) set forth a defined investor role, one whose returns materialize only when the participating nonprofits can quantifiably demonstrate successful outcomes. NFF recently hosted a webinar on Social Impact Bonds, in which Jeff Edmondson, President of Strive, succinctly summarized the shift, “As we move from a charity mentality to an investment mentality, social impact bonds reinforce the need to use data to drive impact.”

For these philanthropic investors, funding decisions favor nonprofits able to prove their impact with data. At the same time, we’re seeing many nonprofits, formerly dependent on government funding, working in unfamiliar territory to court more individual and foundation supporters. As a result many nonprofits harbor uncertainties about what data and provable outcomes are expected of them.

What’s a nonprofit to do?

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Editor's Note: A follow-up post by Angela Francis addresses some of the issues raised below.  Click here to read Finding the Money to Measure.
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If nonprofit organizations are expected to deliver on pay-for-performance contracts, they must begin to set realistic expectations for what their outcomes measurement infrastructure can deliver.  And in the face of growing enthusiasm for treating donors as investors, nonprofits increasingly need to be absolutely clear with all of their stakeholders about what they’re selling and what it is worth. Our challenge is to show that public cost and tax savings (particularly in the short term) may be utterly at odds with program goals desired by staff, donors and the community at large. Money is a readily quantifiable thing, so “savings” is an easy metric to reach for when you want to show effects of your work.  Consider the case of a nonprofit in California focused on domestic violence prevention (we’ll call them Hope Agency), who approached NFF for help telling their story along two dimensions, which they defined as:        

Economic Return on Investment (EROI): A measure of the savings in public and private service for every dollar donated or granted to the Hope Agency.

Social Return on Investment (SROI):  A measure of the intrinsic value created by Hope Agency services for individuals and society.  By measuring how Hope Agency improves the lives of its clients, it could attempt to quantify outcomes such as “increased self-esteem” and other goals of the program that are not easily associated with monetary value.

With this dual analysis, the organization aimed to please two audiences.  They wanted to capture both what really matters to Hope Agency and its supporters--increasing the well-being of victims of domestic violence--and what matters to the broader community:  money “donated or granted to Hope Agency results in quantifiable public and private service savings...”.

We felt that the data they relied on to make the case were a little stale, but more troubling was a pair of foundational assumptions:

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Editor's Note: The following is an excerpt from NFF's Money & Mission blog at the Chronicle of Philanthropy.  It was originally published August 1st, 2011.  

As the economy continues its slow recovery, nonprofits and donors are more frequently trying to understand the role of financial reserves—a tool that may have been an option in the past but is now a must-have for organizations that hope to maintain stability in turbulent times.

In particular, people want to know how reserves compare with endowments, because both are ways for nonprofits to help secure the organization’s future.

Reserves are a lot more flexible than endowments—and often more appealing. The money and the interest from a reserve are governed by a nonprofit’s board and can be used for many purposes.

Endowments tend to last a longer time than reserves but are much more restricted. Typically, nonprofits can spend only the interest generated by investing the money in an endowment, and donors can place many restrictions on how the money may be used.

Organizations often spend a good deal of fund-raising energy building up endowments and then find they can tap only a small portion of the pool of money raised. Making matters worse, donors who have recently given to endowments often don’t want to make a second gift for current needs—so nonprofits find themselves in a squeeze to pay for current operations even when they have just completed a successful campaign.

Read the rest at NFF's Money & Mission blog >>>

I recently had the pleasure of attending the groundbreaking ceremony for the expansion of the El Nuevo San Juan Health Center in the South Bronx.   It was a warm Friday morning in July and excitement was in the air as I joined my colleagues from Nonprofit Finance Fund, our lending partners, community supporters, dignitaries and the dedicated team at Urban Health Plan on Simpson Street to celebrate the beginning of an extensive expansion of the El Nuevo San Juan Health Center, which would more than double the size of the community health center.  Beyond the excitement that we were about to witness the start of a project that would support significant expansion of health services to the community, all those who attended the ceremony also had the privilege of donning blue exam gloves and participating in the choreography for a rendition of “Crazy Little Thing Called Health,” a Queen song appropriately re-mastered for the health center.

El Nuevo San Juan Health Center is a community health center which opened in 2001 and is the main site of Urban Health Plan.  Founded in 1974 by Dr. Richard Izquierdo, Urban Health Plan is a New York-based not-for-profit network of federally qualified health centers (more commonly referred to as FQHCs) and offers an array of health services, including obstetrics and gynecology, pediatrics, adolescent medicine, adult primary care, urgent care, dental and mental health. 

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UPDATE 8/18/2011:  The New Jersey Division of Consumer Affairs has informed the NJ Center for Nonprofits that it will not pursue its donor designation Pre-Proposal #2011-001 as a formal regulation. 

We are grateful to Director Thomas A. Calcagni of the NJ Division of Consumer Affairs for his decision, as well as to the NJ Center for Nonprofits for its attention, advocacy and leadership on the issue.  And we’re in good company - many, many other organizations both local and national shared comments with the state, such as the National Council of Nonprofits, AFP, the NJ State Association of Jewish Federations, and the Association of Direct Response Fund Raising Counsel,  just to name a few on this collaborative effort.  Thanks to all!  

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You may have heard that the New Jersey Division of Consumer Affairs recently released a “pre-proposal” that would require nonprofits that raise $250,000 or more a year to notify and give donors in phone, electronic or written solicitations an opportunity to designate or “earmark” contributions for particular programs, reminding them that contributions not “earmarked” for program may be used for administrative and fundraising expenses.  The New Jersey Center for Nonprofits has done a fantastic job of getting the word out about this important pre-proposal and calling for a response.  With Phil’s recent posts on the need to go beyond compliance metrics in mind, and the many things we’ve learned from our nonprofit clients, the NFF team in NJ had to weigh in with our concerns as well.

Our full public comment is available here.  Here are some of the highlights:

  • Administrative Costs are Not Bad:  By requiring charities to essentially encourage donors to make restricted program donations, the pre-proposal presents a view that administrative and fundraising expenses are tangential or optional for nonprofit organizations.  Rather than siphoning away program funds, administrative costs build the capacity of the organization to function effectively – and better deliver programming.  Without an infrastructure to pay bills for facility costs, management staff, insurance, and other administrative necessities, programs can’t exist.  While it shouldn’t overshadow programs, fundraising is a necessary expense – a subsidy business – that most nonprofits must use to generate the revenue they need to deliver on mission. 
  • Nonprofits Can’t Survive on Restricted Funds Alone:  While one might expect that restricting additional donations would increase compliance and lead to program success, it can perversely create financial challenges that can harm charities’ overall ability to survive, thrive and deliver on their mission.  We at NFF have worked with a significant number of nonprofits that receive restricted program funds but lack sufficient unrestricted resources to support essential overhead costs.  Especially in an economic climate where funds are scarce – in our recent NJ nonprofit survey, almost one-third of respondents reported having only enough cash available to pay 30 days or less of expenses – unrestricted funds are vital for staying in business. 
  • Compliance Does Not Equal Impact:  At heart, we think the goal of this pre-proposal is to help donors understand the use of their dollars to maximize impact (following a successful crackdown on certain telemarketing charities with deceptive fundraising practices).  Not to mention that the vast majority of nonprofits are truthful and incredibly dedicated to the causes they serve, the conversation on funding impact is one of the most important and robust in our sector, from Social Impact Bonds and Pay For Success Project to different types of capital.  With a focus on restricted program expenses, this pre-proposal fails to incorporate new insights and lessons learned.  We have found that a focus on financial compliance alone – for example, what percentage of dollars goes to program vs. administrative needs – does not ensure an organization’s effectiveness in delivering on its mission.  There are so many better ideas out there to draw on to maximize and communicate impact and maintain trust.

We hope the Division will reconsider its approach.  We’ll be following the situation closely. 

In my last post, I explored the differences between “compliance-driven” nonprofit financial reporting required by outside entities and the “strategic” financial analysis that should be the basis for internal decision-making.  We often find nonprofits using compliance-style benchmarks to monitor their financial health when customized strategic measures would be more appropriate, and in this post, I look at why this problem happens so often and offer some thoughts on implementing a strategic approach to benchmarks.

We should probably start by acknowledging that developing internal, strategic metrics simply requires more work (gathering and analyzing data, goal setting, etc.) than adhering to standard external benchmarks.  Since nonprofit staff capacity is often stretched thin, it’s not surprising that adhering to sector best practices seems like an attractive option.  While there’s no magic bullet here, transparency and broader organizational engagement in the financial decision-making process can help.  Identify the key metrics and staff who will be tasked with gathering them and emphasize that achieving on mission will require a financial strategy grounded in your organization’s particulars. 

Beyond the issue of time, there’s also a deeper challenge in the development of strategic metrics: done well, they require a level of comfort with underlying nonprofit financial concepts. 

If you don’t consider yourself a “finance person,” a conceptual approach to financial issues can seem vague and tangential to the urgent day-to-day demands of running the organization.  In our financial workshops, attendees often want to move quickly though conceptual material and get to the “more practical stuff” such as templates and specific advice about the organization’s current financial situation.  But absent conceptual background, templates and metrics provide a “what” without a “so what”. 

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